FAQ
FAQ
Orders, Shipping & Tracking
How quickly will my order be processed?
Orders placed before 2:00 PM EST, Monday through Friday, begin processing the same business day. Orders placed after 2:00 PM EST, or on weekends, begin processing on the next business day. Most orders are processed and shipped within 1–2 business days.
Can I change or cancel my order after it has been placed?
If your order is still being processed, we will do our best to accommodate a cancellation or update. Once an order has already shipped, changes are no longer guaranteed. Please contact us as soon as possible for assistance.
Do you offer expedited shipping?
Yes. Expedited shipping options may be available at checkout depending on your location and the items in your order. Please note that FedEx Express services generally do not deliver on weekends, so orders placed on Friday with Next Day or Second Day service may be delivered on the following business day.
Do you offer free shipping?
We offer free standard shipping on most U.S. orders of $75 or more shipped within the continental United States. Some oversized, heavy, or restricted items may not qualify. Free shipping is not available for Hawaii or Alaska. This mirrors the reference shipping rules you shared earlier.
When will I receive tracking information?
When available, tracking information will be sent in your shipping confirmation email. Please allow 24–48 hours for the carrier to update tracking details after your package has shipped.
Why did my order arrive without an outer box?
To reduce excess packaging and shipping waste, orders containing 1 to 3 pairs of shoes may ship without an additional cardboard box. In some cases, shoe boxes are securely wrapped in protective outer packaging instead. If you need an outer box, please contact us before or shortly after placing your order.
Can weather delays affect delivery?
Yes. Severe weather and carrier network disruptions may occasionally delay shipments. We appreciate your patience if your delivery is affected by weather or transportation issues.
Returns, Exchanges & Refunds
What is your return policy?
We accept returns and exchanges within 30 days of the original order date. To be eligible, items must be unused, in brand new condition, and returned in their original packaging with all included accessories, tags, and documentation. This adapts the reference site’s return structure while using the 30-day window you requested.
How do I start a return or exchange?
To begin a return or exchange, please contact us first:
Email: support@stridelabshop.com
We will provide return instructions and, where applicable, a Return Authorization number or prepaid return label.
Are Final Sale items returnable?
No. Items marked Final Sale are not eligible for return, refund, or exchange.
What items are non-returnable?
The following items are generally not eligible for return unless they arrive damaged or defective:
- Final Sale items
- Opened or used consumable products
- Opened sealed items
- Gift cards
- Customized or personalized items
- Items marked as non-returnable on the product page
- Items returned without original packaging, tags, accessories, or included components
- Items showing signs of wear, washing, alteration, or misuse
Can I return shoes if I wore them outside?
In most cases, no. Shoes should only be tried on indoors on a clean surface before deciding to keep them. We generally do not accept shoes that show signs of outdoor wear, dirt, scuffing, or use.
When will I receive my refund?
Once your return is received and approved, refunds are issued to the original payment method. Return processing generally takes up to 2 business days, although your bank or credit card issuer may need additional time to post the refund. The reference FAQ also states refunds go back to the original payment method after processing.
Are shipping fees refundable?
Original shipping charges and return shipping costs are generally non-refundable, unless the item arrived damaged, defective, or we sent the wrong item. The reference FAQ states original shipping and return shipping are not refunded.
Do you offer free returns?
Some eligible orders may qualify for a prepaid return label. The reference FAQ ties free returns to products specifically marked as eligible, and excludes certain destinations such as APO/FPO, Canada, Hawaii, Alaska, and Puerto Rico from free return shipping.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 5 days of delivery at support@stridelabshop.com Include your order number, a description of the issue, and clear photos of the item and packaging so we can review and resolve the issue as quickly as possible.
Payment
What payment methods do you accept?
We accept the payment methods displayed at checkout. Availability may vary depending on your location and device.
Do you offer installment payments?
If installment payments are available at checkout, you will see that option before completing your order. The reference FAQ includes Shop Pay Installments as a payment option. Only keep this question live on your site if your checkout actually offers installment payments.
Promotions & Discounts
Can I combine multiple discount codes?
In most cases, only one discount code can be applied per order unless otherwise stated.
Do you offer special discounts?
If we offer special promotions or verified community discounts, they will be shown on the site or at checkout. The reference FAQ includes special discounts for verified groups, but you should only publish this item if your store has that program enabled.
Product & Packaging Questions
How should I try on shoes before deciding to keep them?
We recommend trying shoes on indoors only, preferably on carpet or another clean surface, to make sure the fit feels right before use. This follows the reference FAQ guidance for keeping shoes return-eligible.
Do all products qualify for the same shipping offers?
Not always. Heavy, oversized, or restricted items may have different shipping rates or delivery limitations. The reference FAQ and shipping content specifically call out exclusions for heavier product categories.